Frequently Asked Questions

How will the Gift Card in the Ello gift box work with membership?

Each Gift Box will come with a physical gift card inside. Gift receivers will redeem their gift card via a special website (link to come) for three months off of an Ello with E-books monthly subscription. They will not only receive access to Ello’s coaching for the full library of over 800 decodable books, but also for the five physical books in their box!

How are the gift box books selected?

Our team of literacy experts hand-selected a set of five classic, beloved books that include a range of reading levels in each grade bundle.

Will I get a tracking number for my gift box?

We will email you with your tracking number as soon as your gift box ships from our warehouse.

When will my gift box ship?

At checkout, you’ll see an estimated shipping window. We offer free shipping for our gift boxes, with an option to upgrade to priority shipping if you prefer.

What is the return policy for gift boxes?

Returns can be made within 60 days of purchase for a full refund; return shipping costs are the responsibility of the customer. Please email support@ello.com for our shipping address.

Return packages must include:

Return details: full name; email and shipping address on original order; reason for return

Items in original packaging and in original condition. Tracking must be provided for lost package claims.