Frequently Asked Questions
Where can I find the book by Josh Bell?
Click here to learn more about “What Color is the Sky?”, a new children's book by MLB Nationals player Josh Bell, now free in the Ello reading app.
When I unlock new books, will we still be able to read the old ones?
Yes! The books will stay available in the app so you can enjoy them over and over again.
The books are too hard or too easy. How do I change the reading level for my child?
No problem! We want each child to have the best experience possible. This means making sure they are reading at the right level for their abilities. You can change your child's reading level here. If you have any trouble, feel free to text Customer Support for assistance.
What does it mean that a book is ‘just right’ for my child?
If a child is reading on the appropriate level, they should make 1-10 mistakes per book. Any more than this and we find they get frustrated and overwhelmed. Less mistakes and we find they get bored and aren’t engaged.
By answering a few short questions, we can help determine your child’s appropriate developmental reading level. We are also happy to set the reading level to whatever they are reading at school, as determined by their teacher.
How do you determine my child's reading level?
It’s easy! We’ll ask you a short series of questions after you sign up, and use the answers to estimate your child’s reading level. As they make their way through the program, Ello will automatically adjust to match their level.
If you ever feel the books are too easy or too hard, you can update your child's reading level here.
Where do your books come from?
Our e-books in the Ello app come from a special team of authors who specialize in reading education. They are created with the science of reading in mind.
What kind of books are in the app?
Our digital library has different types of books that are based on the Science of Reading to support your child’s literacy development.
- Decodable books. These are books designed to help phonetic skills, encouraging independent reading, reinforcing phonics rules, and building confidence.
- Turn-taking books. These books turn reading into a partner activity, with Ello reading a piece then your child taking a turn. It creates a fun and interactive experience that boosts listening skills, comprehension, and vocabulary.
- Storytime books. All about fun! Unleash your child’s creativity by crafting their own stories. Ello will read their creations aloud, giving your kid a chance to tackle challenging words and see their progress in action.